Track Your Package

Track & Trace

You can then track your parcel here: Track Your Order

Common FAQ of Track & Trace

1. I have been waiting for two weeks. Where is my order?

Total delivery time = processing time + shipping time

Processing Time: 2-5 business days

Standard Shipping Time: 10-20 business days

Express Shipping Time: 3-5 business days

(not including customs delays, weekends, holidays and any unforeseen circumstances)

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

2. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.blueislet.com. We’ll either resent a new one to you or give you a full refund.

3. What if my parcel is returned to BLUEISLET?

There are four possibilities for the above cases,

Address is written wrongly in the purchase confirmation
No one picks up the parcel for consecutive three days at the given address (For Fedex Service)
Un-contactable via phone or email during delivering period
No pick-up at post office for two weeks after notice given (For Global Mail Service)

To avoid the disappointment above, please double check your shipping address when making your purchase and please confirm there is someone to pick the parcel up at the given address. Or else, you can always assign the products to deliver to your office or school. To avoid any possibilities of parcel returned, you are advised to check the shipping status as frequent as possible.